Hospital Resilience Program

The healthcare risk management hospital resilience program is a unique offering. This program is designed to deliver competent compassion towards facilitating resilience. The instructor will use evidence-informed best practices in Critical Incident Response.

Program Goals

  • Visible expression of caring to staff.
  • Enhanced status as an employer of choice.
  • Individual and organizational resilience and return to function characterized by quality patient care.
  • Reduced staff attrition.
  • Reduced workers comp and disability claims costs.
  • Enhanced reputational capital as these staff describe their work experience in the community.


  • Selected managers and service leaders will participate in a 1-hour training that identifies the individual/organizational impacts of traumatic stress, recommends crisis communication strategies, and then outlines the program, referral processes, and answers questions.
  • Selected staff (including managers and service leaders) participate in a 1-hour Bouncing Forward training that describes the characteristics of resilient people and work teams, expands resilience to focus upon the domains of post-traumatic growth, outlines the hospital resilience program, and challenges them to develop personal resilience plans.

On-Site Support/Response

Selecting from a continuum of structured group and individual interventions, the Consultant provides a safe, directed environment to:

  1. Consult with leadership to shape the response effectively.
  2. Position leadership favorably through shared messaging.
  3. Allow people to talk if they wish to do so.
  4. Identify and normalize acute traumatic stress reactions so that those impacted by them do not panic about them.
  5. Build group support within work teams.
  6. Outline self-help recovery strategies.
  7. Brainstorm solutions to overcome immediate return-to-function and return-to-life obstacles.
  8. Triage movement toward either immediate business-as-usual functioning or additional care.


When the critical incident impacts a small number (1-3 individuals), a proactive, individualized response can be cost-effectively indicated. Consultants make immediate, proactive, outbound telephone calls to individuals identified by the impacted organization’s leadership. The supportive call acknowledges the incident, expresses care on behalf of the organization, allows for sharing of what occurred, normalizes reactions, and provides psycho-educational resiliency suggestions.

Services may be selected based upon what meets your individual or facility needs.

Please email us at with any further question or pricing options.